CUSTOMER REVIEWS
Shawnice C. 2023-04-04 07:22:45
I rarely write reviews but this company deserves one. A dear friend of mine passed away and we decided to have bracelets made in his honor. I ordered online for a 24 hour rush delivery. Upon receiving confirmation that my order was in route, within a couple hours of ordering, I realized I misspelled his last name. There was no way I could give those bracelets to his friends and family. I called the company in a panic. I spoke with Lincoln who made it very clear that they are not responsible for customer errors but said he would talk to his manager. He informed me that they would send another 200 bracelets at a discounted rate and that they wouldn't charge me the rush order fee again! He also made it clear that he may not have them to me in the time that I requested. A few hours later I received confirmation that my second order was in route! This situation was clearly my fault and they could have made me pay full price again but they were willing to work with me and I couldn't be more thankful. During a very stressful and hard time, that one decision that the manager made gave me a reason to smile. Thank you!
Niket D. 2023-04-04 07:17:54
I can't speak to the negative reviews on here, but so far my experience has been drastically different. I am on a tight schedule with a moderately complex wristband to create (in the several hundreds of quantity) and had a great time chatting with Terrence about making it happen. We're both on a tight schedule but he was super helpful and very nice about figuring out how to make it happen from a delivery, price, and literal band point of view. I think calling in as part of your work on orders is helpful. I'll update more as bands are created and hopefully sent.
Bill G 2023-04-04 07:09:13
Always great service. Easy website to plan order, fast response to questions, quick order turnaround, and the quality is always super. Never any problems.
Mindy H. 2023-04-04 07:05:36
I called several times with questions during the ordering process and everyone I spoke to was super helpful and nice. The bracelets looked great and were more affordable than other quotes and I got them so fast. Then I realized that I needed 30 more and callled because I didn't think I would be able to get them in time since it was less than a week away but they were so nice! They moved my order to the front and I got a shipment tracking number that night! I think they are pretty....well ... amazing!
Kristy L. 2023-04-04 07:00:54
I was hesitant at first doing business with this company because of the many negative reviews, however, i decided to go for it anyways and trust that it will come out as planned. The staff was very friendly, we communicated mostly by email for about a month discussing cost and design. Eventually my organization settled on 1500 wristbands, neon color bands, Arial rounded font and white lettering.All caps lettering too. The bands came back amazingly :). I am more than satisfied with the results. It was definitely speedy delivery, received it in about 7 - 10 business days. The bands fit fine and look great too! I am happy I decided to do business with them. Everyone was helpful and the cost is definitely affordable.
Amanda K. 2023-04-04 06:58:32
I was hesitant to order from here because if I'm being quite honest, the website sketched me out. But when I received the wristband I made for someone as a gift I was SO pleasantly surprised. It turned out amazing, and the shipping time was incredibly quick. Not to mention, there's no minimum order! Would definitely purchase again!
Susan C. 2023-04-04 06:50:29
Great product! The wristbands are of great quality and I just love the colors available. Getting these for my personal business as a thank you for your order is one way I can share a quality gift at a very reasonable price. Thanks Amazing Wristbands!!!
Sue Porter 2023-04-03 14:21:23
We had a great experience with DiscountMugs. The Customer Service reps were excellent in helping us with our questions about artwork size for printing on our order. We felt like our satisfaction mattered to them! The product was high quality with neat, clear printing, and it was delivered right on time as promised. We were proud to hand them out to our potential customers. We would definitely recommend DiscountMugs, and will use them for our next promotional items.
Kelly Hazel 2023-04-03 13:07:33
There was a problem with one of my orders. Discount Mugs had to re-make the order, requiring an additional week, so I missed my original deadline; however I am still giving 5 stars because the customer service during the ordeal was very good. The chat feature on the website is a life saver.
Whitney 2023-04-03 13:04:55
The customer service of DiscountMugs is awesome. They answered all of my questions, created multiple mock ups for me on the spot, and chatted with me for almost an hour as I kept changing my mind. I highly recommend this company for their service and can't wait to see what my coffee mugs will look like!
Erika Lopez Smith 2023-04-03 12:47:55
I have ordered from Discount Mugs for years, for multiple companies. I have explored other printing company's and have never found the consistency, quality, and options that Discount Mugs offers. This last order came with a discrepancy. I called the next day, and the correction was made quickly without question and excellent customer service. I will never go anywhere else. Do not waste your time shopping around.
RoRo 2023-04-03 12:33:44
Searching for a company to fill an order is not easy. You go with blind faith that you will get what you expect without paying a ton of money either. So I used DISCOUNTMUGS website & utilized their "chat" button. This company is LEGIT!! had patince with all my questions. Gave me more info when I asked & had thorough responses for each. My order should arrive when I need it & Overall pleasantly helpful & professional! Would hands down recommend DISCOUNTMUGS to everyone in the future!
Dr. Angela Hynes 2023-04-03 12:27:31
Very easy to work with. Have used DIscountMugs for quite a few years now (since 2007)and every experience has been positive. Even if or when an issue arrises they are on it and have it resolved quickly. I enjoy working with them and appreciated their level of service!
Lizabeth Scott Author 2023-04-03 12:22:29
For months, I've gone from one company to another, trying to find tote bags. I've been so overwhelmed with choices that I close the sites and give up. A fellow author suggested DiscountMugs. I was pleasantly surprised when a chat box popped up and a real person was there to help me through the entire process. She was even able to show me my bags and mugs with my logo and design. I made a few teaks, she made a few suggestions, and I ended up ordering way more than I had intended. Thank you DiscountMugs. I'll be back!
Betty G 2023-04-03 12:19:04
Discount Mugs is amazing!! We placed an order for some personalized glassware and were surprised how fast it arrived, the quality of the print and the glassware itself. Christopher Rizo is awesome, he made everything really simple and quick for us. Chris' customer service skills are outstanding and we will be re-ordering!! Keep up the good work.
JOEY DELA CRUZ 2023-04-03 12:07:02
still yet to receive my order. just reviewing the fast and easy process of placing an order and designing the products I purchased. i was assisted by RAM and he/she was awesome and helpful! thank you ram and discountmugs. will post another review as soon as I receive my tumblers.
Jennifer Finch Niemann 2023-04-03 12:00:52
I have ordered from DiscountMugs twice now and both times it was an easy process with excellent customer service.
Desiree 2023-04-03 11:57:08
I was highly satisfied with the purchase made at DiscountMugs. The ordering process was simple and straightforward. My design was sent to me for approval on the same day as the order was placed. The items were shipped quickly and undamaged. I would recommend DiscountMugs and will definitely be using them in the future!
Angela 2023-04-03 11:54:44
I have used them before and both times I needed some assistance, the online chat is great and they are very understanding. I will continue to use Discount Mugs.
Laurie Woodruff 2023-04-03 11:49:16
I needed help with the initial order, and customer service was so helpful. The calendar turned out great! Arrived nicely packed. Thank you! Will use DiscountMugs again!
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